GENERAL AUDIENCE SITE
Our Channels are intended for a general audience and are not intended for use by or targeted to children younger than the age of 18. We do not knowingly collect personal information from children younger than the age of 18. If you are the parent or legal guardian of a child younger than age 18 and believe that we have inadvertently collected personal information from your child, please contact us using firstname.lastname@example.org.
INFORMATION WE COLLECT
We collect information from you directly, automatically when you visit ThatPaperShop.com, and from third parties. Some of this information may be considered “personal information” under various applicable laws. We consider information that identifies you as a specific, identified individual (such as your name, phone number, and e-mail address) to be personal information. We will also treat additional information, including IP addresses and cookie identifiers, as “personal information” where required by applicable law. Some of the personal information we collect includes first and last name, email addresses, postal addresses, and telephone numbers. We may also collect other information about you, such as payment card data or other payment information, information about your purchases and other transactions with us, demographic information (e.g., your gender, ZIP code/postal code, or similar information), information about the device you are using to access ThatPaperShop.com, and information about your preferences and interests. We may also offer features through which you may choose to provide us with biometric identifiers (for example, imaging used to help us design better fitting clothing).
We may take your personal information and de-identify it so as to make it non-personally identifiable, either by combining it with information about other individuals and/or by hashing the information or otherwise removing characteristics that make the information personally identifiable directly to you. We will treat de-identified information as non-personal to the fullest extent allowed by applicable law.
To Unsubscribe From Emails / Promotional Correspondence
Click the red email icon located in the footer of any page of this site. Enter the email address you wish to unsubscribe into the body of the email. This email must be sent from the email address you wish to unsubscribe. You will receive a confirmation email within 48 hours, this time frame may be longer if your request is made on a holiday or non-business day.
Return Policy (Updated 3/31/21):
(No returns accepted after 10 Days, NO EXCEPTIONS)
Items that cannot be returned or exchanged:
Items that have been opened, opened means the protective seal has been broken.
Items that have been used or damaged
Any item that is past its expiration date
Exception: The item was past its expiration date when received, in this case you may return the item for an applicable refund or exchange it for the same item that is within its expiration period. Shipping cost will be covered by That Paper Shop, expedited shipping is not available in these instances.
Returning by Mail
Click Here to begin the return process. Fill in all the required fields and a return label will be emailed to you within 48 hours.
Complete the steps to return your selected items
Print the return label
Carefully pack your item(s), in the original condition, and include your printed return invoice
Affix your shipping label to the package, making sure no other tracking labels are shown
Once your package is ready to be shipped, give it to your local USPS (U.S. Postal Service) carrier or drop it off at the nearest USPS location
OPTION 2: Return the package on your own
Pack up your item(s).
Select a carrier (USPS, UPS, FedEx, etc.).
Pay the return postage at the time of shipping.
Ship to the following address:
THAT PAPER SHOP
4341 Creekdale Dr. Greensboro, NC 27406
Once your package is received, a refund will be credited based on our return practice guidelines. If using our prepaid return label, shipping costs will be deducted from your return credit amount. You will receive an email once the return is completed.
Please note: If you return items on your own without using the link above, it will likely result in an extremely delayed refund. For the fastest refund, we recommend completing the return process using the link above.
Please note: if returns from separate orders are shipped with one return label, it may take an additional 2-3 weeks for return credit processing as they need to be reviewed separately. For the fastest return process, we recommend shipping each return with the label corresponding to that specific order.
Shipping Policy: (Updated 3/31/21) THATPAPERSHOP.COM can ship orders to all locations within the United States and Puerto Rico. Our U.S. shipping and handling options include Economy, Standard, and Next Day Business. Shipping costs are calculated based on a combination of product weight and speed of shipping. As you add more items to your cart and or choose a faster shipping method you may see your shipping costs increase. Once the weight of the items you order surpass the threshold of the current shipping method you will advance to the next available option. To ensure the prompt delivery of your order, we recommend that you place your order by 3 PM EST on a business day. Business days refer to Monday through Friday, excluding Holidays. The safety of our associates and customers is our top priority. As a result, there may be shipping delays.
*Economy (5 to 8 business days)
To be eligible for free economy shipping, the order value must be $101 or more
Qualifying amount must be met AFTER any promotion or discount is applied
Packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement
Additional charges apply if:
You choose another shipping option (Next Day Business Shipping)
You are shipping to: Alaska, Hawaii or Puerto Rico addresses
**Priority Shipping (2 to 4 business days)
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via priority delivery typically arrive in two (2) to four (4) business days (Monday-Friday, not including Holidays). Priority Shipping is not available for Alaska, Hawaii and Puerto Rico addresses.
***Next Day Business Shipping
Orders placed by 3 P.M. EST Monday-Friday, will be delivered next business day
Orders placed AFTER 3 P.M. EST Monday-Friday, will arrive on the second business day (business day refers to Monday-Friday, excluding Holidays)
Orders placed on weekends (Saturday & Sunday) will begin processing on the next operational business day.
Not available for Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO/FPO addresses and certain remote locations
Not guarantee for P.O. Boxes. Your order may be sent via USPS Express service/UPS/FEDEX
***Priority International Shipping:
Starting at $35 (any weight) Estimated time of arrival 6 - 10 business days. (Carrier: USPS - package is tracked and insured, however ETA is not guaranteed)
Due to the impact of COVID-19, carriers have suspended their service guarantees.
Order Cancellation: You may contact us via email at email@example.com, immediately after submitting your order and we will make every effort to cancel it. When we designed our business processes and systems our goal was to save you time by quickly processing your order. Therefore, our window of time for cancellation is very short. Partial cancellations are not permitted. If you choose to cancel your order , the entire order will be cancelled and you may place a new one. If your order has shipped we are unable to cancel it. Once you receive your order you may begin the return process.
Why wasn't I charged sales tax on my purchase?
That Paper Shop is based in the state of North Carolina. We do not have an actual physical presence in any other state, and therefore have no need to charge sales tax to residents of states other than North Carolina.
New Subscriber Promotion
The new subscriber promo applies to the lowest priced item in the order ONLY. Offer valid for a single use per customer. This offer can not be combined with other offers. Offer valid for sale items.
Only 1 promo code per order may be used.
Club Nouvelle Subscription
Receive 2 new items delivered right to your door each month between the 1st and 5th. That's right, 2 items from our current stock of skincare, candles, books, and more.
Don't worry about shipping, it's included in your subscription. Yep, we thought of everything, so what are you waiting for. Cancel your subscription any time by sending your request to firstname.lastname@example.org
You'll have 10 days from the order date to request a refund as long as your purchase is still in saleable condition. Items with an expiration date have special return conditions (see return policy). While we cannot accommodate every refund and return, we value you and will always be reasonable. We ask that you do the same.
If items in your order are damaged in transit, you may request a replacement by contacting us at email@example.com Please include your order number and item(s) details. Photos may be requested to survey the extent of the damage and make necessary changes to shipping procedures to avoid future incidents. Replacement requests are handled on a case by case basis, not all outcomes will be the same.